We've got answers! Below, find answers to the most commonly asked questions about our products, services, and more.
We will take your change of address over the phone or by letter of instruction/address change form if you’re authorized on the contract and can pass security. If this is a joint-owned policy, we must have both of you on the phone for security clearance, or the letter of instruction must include both signations. After security is set, a POA, trustee, agent, or assistant can make these changes over the phone.
If the change of name or address request comes from an internal representation that has set security on their end, we can also authorize the address change.
For a name change, this must be done in writing. We are unable to authorize name changes over the phone at this time.
Username: Your username will typically be the email address you used to set up your account. If you’re having trouble logging in, please call 800-374-3714 or email [email protected].
Password: The best way to reset your password is to either call us at 800-374-3714 or email [email protected]
There are multiple reasons why your username/password combination isn’t being recognized. The most common is that the username/password combination is incorrect or your account is inactive.
If your login button appears grey, try a different browser or clear your cache to remove passwords and browser history.
If you’re still having trouble, please get in touch with us at 800-374-3724 or email [email protected]
If you are experiencing technical errors, please call us at 800-374-3714. Or you can send an email to [email protected].
Please include as many details as possible, along with screenshots of the issue.
Your username can be retrieved at any point in time by calling our call center or by emailing [email protected]
Simply visit portal.delawarelife.io and select "Sign Up." You'll be asked to provide your email address, the contract number issued with your policy, and your Social Security Number (SSN). Once entered, your account will be set up and ready to use.
Please refer to the user guide for detailed registration instructions.
To request duplicate tax forms, please contact 800-374-3714.
Zinnia (SE2) Please call for more information at 877-253-2323.
Notifications of death can be submitted via email to [email protected] or by calling 800-374-3714 and submitting a Notice of Default (NOD).
Once we receive the information, it will be sent to the death claims teams, who will send a packet to the address on file.
Headquartered in Waltham, MA., Delaware Life was founded in 2013 and is a proud subsidiary of Group 1001. Deep-rooted in annuities, we have recently passed $40B in cumulative annuity sales. We offer highly flexible and practical annuity products to help save for retirement.
Through this powerful connection of sponsorship and partnership, Group 1001 champions accessibility to education, resources, and tools for financial professionals and their clients.
For individual investors, please contact your trusted financial professional.
For financial professionals, please refer to this page.
Delaware Life offers many annuity products for individual retirement and financial growth needs. Our expanded suite of annuities includes Growth Pathway® fixed index annuity, Target Growth 10® fixed index annuity, Target Income Choice™ fixed index annuity, Retirement Stages Select™ fixed index annuity, TruPath Income™ fixed index annuity, Pinnacle Plus™ fixed index annuity, Apex MYGA® fixed annuity, PrimeStart Bonus 10™ fixed index annuity, Momentum Growth™ fixed index annuity, Momentum Growth Plus™ fixed index annuity, and DualTrack Income™ fixed index annuity.
For more information on the products we offer, please visit the product page.
The Post Issuance Survey is a 10-question survey sent to owners of newly issued contracts at Delaware Life. It asks about your experience with your financial professional, our product materials, and the overall application process.
You received this survey because you recently purchased a product from Delaware Life. We send the survey to all new customers to gather feedback that helps us improve our products, services, and overall customer experience.